Shipping policy

Shipping costs vary depending on a variety of factors, from package measurements, shipment type, weight, location, and more. Once these variables are calculated, a carrier will put a price on your shipment.

Once you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after some time you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Ocarina will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

(After placing an order please allow 24 to 48 hours for payment processing. Since some items are made to order in our HQ we have to ensure all payments are successful prior to fulfillment.)

International Shipping
While it is our hope that all packages arrive at their intended destinations in a timely manner Ocarina will work to offer the best service in terms of international shipments. However, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges. While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.

Questions
If you have any questions concerning our return policy, please contact us at: ocarinagallery@gmail.com